At Pulse Pharmy, we want every customer to feel confident and satisfied with their purchase. Because we deal in health-related products, our refund policy has some important conditions to protect both customers and compliance.
Eligibility for Refunds
Refunds are available in the following situations:
- Damaged or defective items – If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with photo evidence.
- Order not received – If your order does not arrive within the advertised delivery timeframe (subject to carrier delays), we will investigate and may issue a refund or reshipment.
- Incorrect product sent – If you received the wrong item, we will either reship the correct product or offer a refund once the incorrect product is returned (unopened and in original packaging).
Non-Refundable Items
Due to the nature of pharmaceutical and health-related products, we cannot offer refunds for:
- Opened or used products.
- Change of mind or personal preference.
- Delays caused by carriers, weather, holidays, or other circumstances outside our reasonable control.
Process for Refunds
- Contact our customer support team at sales@pulsepharmy.com within 7 days of receiving your order.
- Provide your order number, details of the issue, and supporting evidence (photos if applicable).
- Our team will review your request and confirm eligibility.
- If approved, the refund will be processed within 5–10 business days. Processing times may vary depending on the payment provider.
Exchanges & Reshipments
If your product qualifies for replacement, we will arrange a free reshipment at no additional cost to you.
Contact
For any concerns about your order or to request a refund, please contact us:
sales@pulsepharmy.com
www.pulsepharmy.com
Disclaimer: Delivery times are estimates. Pulse Pharmy is not responsible for delays caused by carriers, weather, holidays, incorrect delivery information, or other circumstances outside our reasonable control.